Frequently Asked Questions
The essentials about authenticity, shipping, payments, wholesale, and product selection. If you don't see your question — reach out via Telegram, WhatsApp, or email.
Are your products original?
Yes. We work only with authentic Japanese beauty brands and professional products from Japan. With some brands, we have direct cooperation and official contracts. We also work with trusted suppliers and professional beauty stores in Japan. All products are sourced directly from Japan.
Do you ship internationally?
Yes, we offer worldwide shipping from Tokyo, Japan. International delivery times depend on the destination country and shipping method selected. More detailed information can be found in the Shipping section.
How long does order processing and shipping take?
Order preparation usually takes 3–10 business days depending on product availability and order complexity. Average international delivery time is around 2 weeks depending on the destination country and shipping carrier.
Do you work with wholesale orders?
Yes. We work with salons, beauty professionals, distributors, and business clients worldwide. Please contact us directly for wholesale inquiries.
Can you source products that are not listed on the website?
Yes. We also create individual custom orders and help source products upon customer request. The Japanese beauty market is extremely large, and it is impossible to include every product available in Japan on one website. If you are looking for a specific brand or product that is not listed on the website, please contact us directly.
Can you help me choose the right products?
Yes. We provide professional recommendations based on your hair type, scalp condition, skin concerns, and beauty goals.
Are professional products suitable for home use?
Some products are suitable for home use, while others are intended only for professional use. Please carefully read product descriptions or contact us for guidance.
Why are some Japanese products difficult to find outside Japan?
Many Japanese professional beauty brands have limited international distribution and are mainly available through salons and professional beauty stores in Japan.
Do you sell salon-exclusive products?
Yes. Some products are available only for beauty professionals and salons.
What payment methods do you accept?
We accept major international payment methods including credit cards, PayPal, Wise, and selected international transfer options.
Do you offer recommendations for damaged or blonde hair?
Yes. Hair recovery, blonde maintenance, scalp care, and professional repair systems are some of our key specialties.
Do you work with salons and beauty professionals outside Japan?
Yes. We cooperate with international salons, stylists, clinics, and distributors worldwide.
How can I contact you?
You can contact us through Telegram, WhatsApp, email, or the contact form on our website.